FAQ

Here you'll find answers to the questions we're asked most often. If you can't find what you're looking for, you're always welcome to write to us at andrea@krullstudio.dk.

Products

Who is behind Krull Studio?

Krull Studio is the studio and webshop of Danish artist Andrea Krull. Every motif is hand-drawn by Andrea in watercolour, gouache, ink and pencil. She finds inspiration in her travels to Japan, in dreams, walks through the city and the people she meets.

What paper are the prints made on?

All art prints are printed on 230 g premium matte paper, FSC-certified and sourced from sustainable forestry. The matte finish lets colours and details shine, so the print looks and feels like an original artwork.

Do the prints have a white border?

Yes. Every print has a 2.5 cm white border that beautifully frames the motif and gives an airy look.

What sizes are available?

Most motifs come in 30x40 cm, 50x70 cm, 70x100 cm and 100x140 cm. Square motifs come in 50x50 cm, 70x70 cm and 100x100 cm. The available sizes are shown on each product page.

Why do the artworks have English titles?

Andrea gives all her artworks English titles, and they are the same in every country.

Can I buy a frame for my print?

Yes. You choose your frame directly on the product page from several colours, including oak, black and brass. Our frames are also sold separately in the same sizes as our prints.

What is included in your free framing service?

When you buy a print together with a frame, we frame it for you free of charge. Your print arrives fully mounted and ready to hang.

How do I hang my print?

A good rule of thumb is to hang the centre of the artwork at eye level, about 1.5 metres from the floor. Above a sofa or sideboard, leaving 20-30 cm between the furniture and the frame gives a calm look. Use a nail or screw suited to your wall and the size of the frame.

How do I combine prints on a gallery wall?

Prints from the same collection share colours and themes, so they naturally work together. A good starting point is one large print (e.g. 50x70 cm) with two or three smaller ones (30x40 cm) from the same collection. Using the same frame colour gives a calm look, while two frame colours make a more playful wall. Feel free to write to us if you'd like help choosing.

How accurate are the colours in the images?

We do our best to show the colours accurately, but screens display colours differently. The print may therefore look slightly different in real life.

Will my print fade in sunlight?

Our prints are made to last, but like all art on paper, they keep their colours best when not hung in strong, direct sunlight.

A print I like is sold out. Can I still get it?

Our prints are released in collections, and older motifs are retired when new ones arrive. Write to us if you're looking for a retired motif. We can't always promise it will return, though.

Do you sell gift cards?

Yes. Gift cards are available in 349, 549, 945, 1545 and 1845 DKK and are sent digitally by email. They can be used on all prints and frames in the shop.

Shipping and delivery

How long does delivery take?

Orders are usually dispatched within 1-3 business days, and within Denmark you can expect delivery in 2-4 business days. Delivery times to other countries are shown at checkout.

How much does shipping cost?

In Denmark, delivery to a parcel shop costs 35 DKK and home delivery 45 DKK, with free shipping on orders over 599 DKK. Shipping prices to other countries are shown at checkout.

Do you ship internationally?

Yes, we ship worldwide. Delivery time and price for your country are shown at checkout.

Will I have to pay customs?

Within the EU there are no extra fees. For orders outside the EU, such as Norway, the UK and the USA, customs duties and local taxes may apply and are paid by the recipient.

How do I track my parcel?

You'll receive an order confirmation by email when you order, and a shipping confirmation as soon as your parcel is on its way, with tracking where available.

My delivery is delayed. What should I do?

First check the tracking in your shipping confirmation. If your parcel hasn't arrived within the expected time, write to us with your order number and we'll look into it.

Orders

Can I change or cancel my order?

Write to us as soon as possible. Our prints are made to order, so we can only change or cancel an order before it goes into production.

Can I change the delivery address?

Yes, as long as the order hasn't been dispatched. Write to us with your order number and the correct address.

I haven't received an order confirmation

First check your spam or junk folder. If you still can't find it, write to us and we'll help.

Can I order as a business?

Yes, we're happy to help with larger orders for offices, hotels, restaurants and interior projects. Write to us for a quote.

Payment

Which payment methods do you accept?

We accept Dankort, Visa, Visa Electron, Mastercard, PayPal and MobilePay.

Can I pay with a gift card?

Yes, simply enter your gift card code at checkout.

I get an error when I try to pay

Check that your card details are correct, and try another browser or payment method. If it still doesn't work, write to us.

Returns and claims

How long do I have to return my order?

You have a 100-day return right from the day you receive your parcel, as long as the item is in the same condition as when you received it.

How do I return my order?

Write to us at andrea@krullstudio.dk with your order number, and we'll send you return instructions.

Is return shipping free?

Yes, return shipping is free.

Can I exchange an item?

Yes, you can exchange free of charge within 100 days, and we also cover the shipping on your new order.

When will I get my money back?

We refund no later than 14 days after we've been notified of your return. We may, however, wait to refund until we've received the item back.

My order arrived damaged. What should I do?

We're so sorry! Send us photos of both the package and the damaged item together with your order number, and we'll send you a replacement as quickly as possible.

I received the wrong item, or something is missing

Write to us with your order number and ideally a photo, and we'll sort it out right away.